We do have pretty easy and straightforward refund and cancellation policies.
We will issue a full refund back to your original payment method used IF AND ONLY IF:
- Your order gets lost while in transit. You may also opt for a resend. Resends will take 6-12 days.
- You receive a damaged product. In this situation, we will require you to send proof like a photo within 3 days of receiving the product. If a refund is preferred, then we will request you to ship the package back to our address. Of course, we will cover the return shipping cost for damaged or defective items.
- If your order is delayed (more than 30 days) due to reasons we have no control of like postal delay, we will issue a compensation store credit in the form of a coupon code.
We will NOT issue a refund if:
- After 24 hours from placing the order, you have changed your mind.
- After 24 hours from placing the order, you decided to change the style, size, etc..
- You have entered an incorrect shipping address or any misspelled info resulting in a failed delivery.
We are able to cancel orders within 24 hours from order placement, because during this stage, it's still under review. If it's over 24 hours, that means your order has been fulfilled OR in-queue for dispatch, and cancellation is no longer possible. For more clarification, please message us at firstname.lastname@example.org or visit our CUSTOMER CARE page on our website.